Omal63's Privacy Policy — Your information is fully protected

1 Introduction & Scope

Omal63 is an internationally licensed online gaming and Sports Betting platform widely trusted by users across Bangladesh. We consider protecting your personal data one of our most important responsibilities. This privacy policy provides a full account of how omal63 collects your information, the purposes for which it is used, and the measures taken to keep it secure.

This policy applies to omal63's website, mobile app, and all associated digital services. By using our platform, you are deemed to have accepted this privacy policy. If you have any questions about the policy, please reach out to our support team.

• This policy applies to all omal63 services and platforms.
• By using the platform, you are accepting this policy.
• If the policy is updated, this page will be revised accordingly.
• Data is managed in accordance with international data protection standards.

2 What information we collect

Omal63 collects only the information necessary to deliver its services, maintain security, and improve the user experience. We do not ask for unnecessary data, and we treat your privacy as a top priority.

For identity verification purposes, omal63 may request a copy of your national ID or passport. This information is stored securely and used exclusively for KYC verification.

3 Methods of Data Collection

Omal63 collects information through several methods. We are fully transparent about each one so you always know how your data is being gathered.

• Direct Submission: Information you provide directly during registration, login, payment, or when contacting support.
• Automatic Collection: Data collected via cookies and log files during your use of the platform.
• Third-Party Verification: Information received from payment gateways and KYC service providers.
• Device Information: Technical information collected automatically from your browser or app.

4 Purpose of Data Use

Omal63 uses your information only for specific, legitimate purposes. We never use your data for anything unrelated to those purposes.

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Personalising your platform experience based on your preferences.
• Managing responsible gaming tools and identifying problematic behavior.
• Meeting the legal requirements of regulatory authorities.
• Providing customer service and technical support.
• Sending you relevant offers and promotions with your consent.

5 Data Sharing Policy

Omal63 shares your information with third parties only in limited, strictly necessary circumstances, with data protection ensured in every case.

• Payment Processors: For processing transactions with mobile banking services such as Mobile Banking, Nagad, Rocket, and others.
• KYC provider: With licensed third parties for identity verification.
• Legal authorities: In response to a court order or a lawful request from a regulatory authority.
• Security Partners: Fraud detection and cybersecurity assurance.

Outside of the cases listed above, omal63 does not share your data for any other reason. All third parties with whom data is shared are bound by strict data protection agreements.

6 Cookies & tracking technologies

Omal63 uses cookies and similar tracking technologies on its website and app to enhance your experience and ensure the platform functions as intended.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytics Cookies: Analyzing platform usage to improve our services.
• Security Cookies: Detecting fraud and bot activity.

7 Data Retention Period

Omal63 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records are generally retained for up to 5 years in line with international financial regulations.
• Even after account closure, certain data may need to be retained to meet legal obligations.
• Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

Omal63 believes every user has the right to full control over their own data. Your key rights are outlined below.

To exercise any of these rights, contact our support team. Requests are typically processed within 30 business days.

9 Privacy of Minors

Omal63 is strictly not for anyone under the age of 18. We do not knowingly collect or process data from minors. Age verification is mandatory at registration.

• Every user's age is verified at the time of registration.
• Any account identified as belonging to a minor will be closed immediately.
• Any data found to have been collected from a minor will be deleted immediately.
• Parents or guardians with concerns are welcome to contact us at any time.

10 Privacy policy updates

Omal63 may update this privacy policy from time to time. We will notify you appropriately before any significant changes take effect.

• At least 7 days' notice will be given before any significant changes take effect.
• Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.
• The "Last Updated" date at the top of this page is always kept current.
• If you do not wish to accept the updated policy, please contact support to close your account.

11 Contact Us

For any questions, complaints, or data-related requests regarding our privacy policy, please contact our support team directly. We are always here to help.

We typically respond within 24 to 48 hours. Complex requests may take up to 30 business days.